Store Policy
By purchasing products from Univercell you are agreeing to our Terms of Trade:
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Terms of Trade
Univercell reserves the right to adjust these Terms of Trade at any time without notice.
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Disclaimer
The product images are shown for illustrative purposes and may differ from actual products. Colours may also appear slightly different depending on the monitor or device used to view our site. All images and colours are not intended to form part of any contract or warranty.
Some items are handmade so minor variations may be present.
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Pricing
The prices on our website are consumer prices, in NZD and include GST but exclude delivery costs. Prices are subject to change without notice.
Any shipping cost will be added to your order during the checkout process unless your order qualifies for free shipping.
Promotions or discounts on the website cannot be used in combination with other promotions, offers or discounts. Promotions and offers only apply to purchases made via univercell.co.nz
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Payment
We will only process and deliver your order after receipt of the payment. Univercell accepts various methods of payment including credit and debit cards. We accept no other methods of payment than those mentioned on our website. We remain the owner of the products, until you have paid for the products in full.
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Refund & Return Policy
All goods to be returned must have a goods return authority issued by us. Please contact us via [Email] with your name and order number for the goods return authority within seven days of receiving products. The issue of a goods return authority does not guarantee that we will accept the return.
We do not offer refunds if you change of mind, or purchase the wrong product by mistake, or late delivery.
Any return shipping for non-faulty products is at the buyer cost.
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Uncollected Orders
Any click and collect orders not collected within 30 days will be cancelled and refunded, unless we have heard from you. A 10% restocking fee applies.
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Privacy Policy
We ensure your personal details are kept secure. We do not sell personal information about you as a person or about your personal use of the website.
We use your personal information for handling orders, dispatching product(s), processing payments, our communication with you and the prevention or detection of fraud.
In addition, we may obtain the information about our customers to help us to personalise and continuously improve your shopping experience with us, or for promotions between us and our customers.
If you make a profile on our website you agree that we may collect personal information in accordance with the provisions of these “Terms and Conditions”.
We may disclose your personal information if this is required by the law or to protect our rights or the rights, property or security of our website and other users.
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Copyright
All photos, images and content contained on this website is owned by Univercell. No content may be copied, re-used or reproduced in any way without our prior consent.
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Marketing Communications
When you sign up to receive or otherwise consent to receiving marketing communications from us, such as e-mail communications, mobile messages (including via text message and/or push notifications), and postal mailings, we collect your contact information. We may also collect certain information about how you interact with the marketing communications we send you.
You may withdraw your consent for the collection, use and/or disclosure of your Personal Data in our possession or under our control by submitting your written request to: [Email]
If you have any questions about these Terms of Trade, please contact us via email [Email].
Our online store accepts payments through our website using a credit/debit card. Alternatively you can credit our bank account. Full payment must be received and cleared within three days of your order being placed (unless otherwise agreed prior to your order being placed) or your order will be cancelled.
At this stage, we do not have a physical shop. But we offer a click and collect service from Mt Roskill and Penrose.
Free shipping on all New Zealand orders over $50.
For all orders under $50, we offer $5 flat rate shipping to anywhere within New Zealand.
Yes, there are $5 additional shipping charges for rural deliveries.
We aim to ship all orders within 48 working hours of them being placed. Please note that shipping delays are possible.
Auckland: Next working day
Auckland Rural: 2-3 working days
North Island Outside of Auckland : Next working day
North Island Rural: 2-4 working days
South Island: 2-3 working days
South Island Rural: 3-5 working days
We are unable to send to PO Box or Private Bag numbers. Please provide us a physical address with a street address for delivery.
Sorry, we do not ship to international destinations.
If you cannot add an available product to your cart, it may be that the item or size you are interested in is sold out, but the stock availability has not been updated on our website yet.
Kindly reach out to us via email [Email] or text to phone number [Phone number]. Please provide more information on the problem you are encountering, such as the product details, etc. We will then be able to assist you better.
When your order has shipped, you will receive an email notification from us which will include a NZ Post tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at [Email] with your name and order number, and we will look into it for you.
We value your feedback. It helps us improve our products and services better. We are happy to offer 10% off for the next purchase for feedback with photos/videos on our social media or website. The promotions last indefinitely, no expiration date.
We are so sorry to hear that. But there is no refund for orders that are affected by shipping delays as this is beyond our control. We will do our best to process and ship orders as soon as possible. Please order well ahead of your event to avoid disappointment.
Sometimes email providers filter our automatic emails into the spam or junk folders of your email account. Have a look in these folders to see if you can find our email. If you still cannot locate this email an error may have been entered when typing your email address. Please contact us as soon as possible and we can investigate it for you.
Please send us an email to [email]. We will send you a confirmation email and arrange the products to send ASAP. The shipping fee can be charged for the orders under $50. You will receive another notification, with NZ Post tracking, when your order has shipped.
Yes, you can change the collector's details via the pop-up during order placement. Please note the collector will also need to provide valid Photo ID and online order number during collection. Please ensure you enter their details accurately during checkout. Please note that the collector cannot be changed after the order has been placed. If you wish to change the collector, please send us an email or text message ASAP.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.