Shipping & Delivery

Our online store accepts payments through our website using a credit/debit card. Alternatively you can credit our bank account. Full payment must be received and cleared within three days of your order being placed (unless otherwise agreed prior to your order being placed) or your order will be cancelled.

At this stage, we do not have a physical shop. But we offer a click and collect service from Mt Roskill and Penrose.

Free shipping on all New Zealand orders over $50. 

For all orders under $50, we offer $5 flat rate shipping to anywhere within New Zealand.

Yes, there are $5 additional shipping charges for rural deliveries. 

We aim to ship all orders within 48 working hours of them being placed. Please note that shipping delays are possible.

Auckland: Next working day

Auckland Rural: 2-3 working days

North Island Outside of Auckland : Next working day

North Island Rural: 2-4 working days

South Island: 2-3 working days 

South Island Rural: 3-5 working days

We are unable to send to PO Box or Private Bag numbers. Please provide us a physical address with a street address for delivery. 

Sorry, we do not ship to international destinations.

​​If you cannot add an available product to your cart, it may be that the item or size you are interested in is sold out, but the stock availability has not been updated on our website yet.

Kindly reach out to us via email [Email] or text to phone number [Phone number]. Please provide more information on the problem you are encountering, such as the product details, etc. We will then be able to assist you better.

When your order has shipped, you will receive an email notification from us which will include a NZ Post tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at [Email] with your name and order number, and we will look into it for you.

We value your feedback. It helps us improve our products and services better. We are happy to offer 10% off for the next purchase for feedback with photos/videos on our social media or website. The promotions last indefinitely, no expiration date. 

We are so sorry to hear that. But there is no refund for orders that are affected by shipping delays as this is beyond our control. We will do our best to process and ship orders as soon as possible. Please order well ahead of your event to avoid disappointment. 

Sometimes email providers filter our automatic emails into the spam or junk folders of your email account. Have a look in these folders to see if you can find our email. If you still cannot locate this email an error may have been entered when typing your email address. Please contact us as soon as possible and we can investigate it for you.

Please send us an email to [email]. We will send you a confirmation email and arrange the products to send ASAP. The shipping fee can be charged for the orders under $50. You will receive another notification, with NZ Post tracking, when your order has shipped.

Yes, you can change the collector's details via the pop-up during order placement. Please note the collector will also need to provide valid Photo ID and online order number during collection. Please ensure you enter their details accurately during checkout. Please note that the collector cannot be changed after the order has been placed. If you wish to change the collector, please send us an email or text message ASAP.